Question 1

How do I place an order?

Accepted Answer

To place an order,   1. Simply click on the item. choose the right colour, size and quantity. 2. Add to cart 3. Checkout.   That's it!

Question 2

Can I change or cancel an order after checking out of the shopping cart?

Accepted Answer

Yes you can. This is possible since we do not have the online payment feature activated. Send an email with your request within 2 hours of placing your order. A sales agent will contact you to confirm your request and changes/cancellation.

Question 3

How will I know the status of my order?

Accepted Answer

The status of your order will be verified via:   1. Email will be sent to you. 2. Sales agent will contact you to confirm order. 3. Sales agent will contact you when payment is received. 4. Sales agent will contact you when package is on its way. 5. Sales agent will contact you to confirm package is received.

Question 4

How long will my order take before it is processed?

Accepted Answer

1. The order will be processed within 24-48 hours of confirmation. 2. Upon confirmation of order, if payment is not received within 48 hours transaction will be     cancelled and items restocked. 3. Orders will not be shipped until payment is confirmed.

Question 5

What types of payment do you accept

Accepted Answer

1.  "Offline" payments. This means after placing your order, we will contct you to arrange the         payment options.         a. Bank transfer.         b. Direct bank deposit.         c. Cash (sales agent only)         d. WiPay link.

Question 6

Do you charge taxes on your items after ordering.

Accepted Answer

1. No! The prices listed on the products are FINAL.  2. A shipping rate is the only additional charge added to your invoice.

Question 7

Do you accept cheques?

Accepted Answer

1. No

Question 8

What areas do you ship to?

Accepted Answer

1. Nationwide, through TTPost. However, this is limiled to the areas TTPost delivers to.

Question 9

Which courier service do you use?

Accepted Answer

1. We use TTPOST 2. Sales Representative at flowerpodsinmind.

Question 10

How much does shipping/delivery cost?

Accepted Answer

1. General locations a fee of $35.00 is charge.  2. Special delivery will have additional cost.

Question 11

What is your return policy?

Accepted Answer

1. Requests for returns, exchanges or refunds must be made within 24 hours of recieving          the item/s. 2. See "Returns Policy" for more information.

Question 12

Do I have to pay for return shipping?

Accepted Answer

1. Yes. Except where the return/exchange is a result of our error.

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FAQ