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  • How do I place an order?
    To place an order, 1. Simply click on the item. Select the right colour, size and quantity. 2. Add to cart 3. Checkout. That's it!
  • Can I change or cancel an order after checking out of the shopping cart?
    Yes, you can. Send an email with your request within 2 hours of placing your order. A sales agent will contact you to confirm your request and changes/cancellations.
  • How will I know the status of my order?
    You will be notified of your order status through: 1. Email updates. 2. Contact from a sales agent to confirm your order. 3. Notification from a sales agent when payment is received. 4. Updates from a sales agent when your package is dispatched. 5. Confirmation from a sales agent upon package delivery.
  • How long will my order take before it is processed?
    1. The order will be processed within 24-48 hours of confirmation. 2. Upon confirmation of order, if payment is not received within 48 hours transaction will be cancelled and items restocked. 3. Orders will not be shipped until payment is confirmed.
  • What types of payment do you accept?
    1. "Offline" payments. This means after placing your order, we will contct you to arrange the payment options. a. Bank transfer. b. Direct bank deposit. c. Cash (sales agent only) d. WiPay link.
  • Do you charge taxes on your items after ordering?
    1. No! The prices listed on the products are FINAL. 2. The shipping rate is the only additional charge added to your invoice.
  • Do you accept cheque?
    1. No
  • What areas do you ship to?
    1. Nationwide, through TTPost or an independent courier company.
  • Which courier service do you use?
    We use the following courier services: 1. TTPOST 2. Independent Courier Company 3. Flowerpodsinmind Sales Representatives
  • How much does shipping/delivery cost?
    Shipping costs are as follows: 1. TTPost Trinidad & Tobago: $35.00 2. Courier company within Trinidad: $40.00 3. Courier company to Tobago: $60.00
  • What is your return policy?
    Our return policy is as follows: 1. Requests for returns, exchanges, or refunds must be made within 24 hours of receiving the items. 2. Items must be unused, with all tags intact, and not soiled or damaged. 3. An additional courier fee applies for returns or exchanges. 4. Refunds will be processed only when items are returned in their original condition. 5. Returns, exchanges, or refunds will not be accepted after 7 business days from the initial contact made within 24 hours of receiving the items.
  • Do I have to pay for return shipping?
    Yes, customers are responsible for return shipping costs. We use independent companies for delivery.

FAQ

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