Shipping & Returns
Shipping/Delivery
Shipping cost is $35 nationwide. Subjected to change at any time. Some areas may be subjected to further delivery cost based on location. Meet Up is not a preferred delivery option as delivery charge still apply.
We have two shipping/delivery options:
1 )TTPost Courier Service
2) Sales Representative
TTPost: Areas outside of Port of Spain & Environment (Sangre Grande, Toco, Maracus, Rio Claro, Mayaro, San Fernando, Debe, Point Fortin, etc)
Sales Representative: Areas within Port of Spain & Environment (Chaguaramas, Diego Martin, Valsayn, Trincity, Arima, Caroni, Chaguanas, Freeport)
RETURN & EXCHANGE POLICY
ONLINE RETURN POLICY FOR FLOWERPODSINMIND
Flowerpodsinmind accepts returns of unworn, unwashed, and undamaged merchandise purchased online for full completion refund within 3-5 days of receipt of your order. A refund request MUST be made within 24 hours of the customer receiving the merchandise. Refunds will be made in the form of the original payment. Orders may be returned via TTPOST, local courier or in person at a cost to the customer.
RETURN IN PERSON:
Returns in person are free. Call or e-mail to make arrangements to drop-off the items. Bring the e-receipt or the packing slip along with the item(s) you wish to return. If there are any issues with your order, such as wrong or missing items, your request will not be processed until items to be returned are all together. Merchandise soiled/damaged/missing tags will not be refunded.
RETURN BY MAIL
Return by mail via TTPOST. We recommend that all returns be sent with a traceable local carrier service. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to us. FLOWERPODSINMIND is not responsible for packages sent without a return ADDRESS or any traceable information. Merchandise soiled/damaged/missing tags will not be refunded.
Customers returning items for reasons which are of no fault of FLOWERPODSINMIND, do so at their own risk and cost. Merchandise soiled/damaged/missing tags will not be refunded.
EXCHANGE OF MERCHANDISE
Customers can only exchange merchandise for a smaller or bigger size in the exact style purchased. This is based on the availability of the merchandise. Delivery cost to exchange merchandise will be at the customer expense. Please be conscious of sizes and styles when selecting items for your children. Merchandise soiled/damaged/missing tags will not be exchanged.
Refunds for online purchases will be issued only when original documentation regarding its purchased is presented.
If you mail in your return, you will receive an email confirmation. Please allow up to 2 weeks for the credit to be reflected in your account. Allow up to 2 billing cycles for the credit to appear on your credit card statement. (Not Applicable until online purchase feature is activated)